Shipping & Returns
Orders & Returns
Placing an Order
Once your order is placed, you will receive an order confirmation email from us. Once your order is placed, we will not be able to make any adjustments to your order. You will receive a shipping confirmation email with your tracking number once your order has been shipped.
Promotions and Discounts
You may use one promotion code per order. Once you enter your promotion code at checkout, your savings will be applied to your order. Promotions and discounts cannot be applied to previous orders.
Return Policy
If for some reason your purchase doesn't work out, we accept returns within 14 days for refund only. Please email shop@ames-interiors.com within 7 days of receipt of your order for return authorization. All items must be unused and in new condition with all tags still attached.
Returns that are damaged will not be accepted, so please make sure you re-package your items carefully. All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products.
Please allow 5-7 business days for your return to be processed.
We are not able to process online exchanges. If you would like a different item in exchange, you may return the original item and then place a new order. If you need assistance, please contact us.
Custom orders as well as any item purchased on sale are FINAL SALE and shipping charges are non-refundable.
Shipping
Shipping Fees and Delivery Time
All Domestic US shipping is by UPS or USPS. All orders are shipped from Draper UT. Lead time and shipping varies depending on the product. Information will be specified in each product description. In stock items will ship within 5-7 business days. But if an item in your order has a longer lead time, the entire order will wait to ship. To ship items separately, separate orders will need to be placed. Domestic shipping costs are calculated as follows:
| ORDER AMOUNT | STANDARD SHIPPING |
| $0.00 - $30.00 |
$6.00 |
| $30.01 - $50.00 |
$10.00 |
| $50.01 - $75.00 |
$12.00 |
| $75.01 - $100.00 |
$15.00 |
| $100.01 - $150.00 |
$18.00 |
| $150.01 - $200.00 |
$28.00 |
| $200.01 - $300.00 |
$33.00 |
| $300.01 - $400.00 |
$49.00 |
| $400.01 - $500.00 |
$59.00 |
| $500.01 - $750.00 |
$69.00 |
| $750.01 - $1,000.00 |
$89.00 |
| $1,000.01 - $1,500.00 |
$99.00 |
| $1,500.01 - $2,000.00 |
$119.00 |
| $2,000.01 - $3,000.00 |
$159.00 |
| $3,000.01 - $4,000.00 |
$169.00 |
| $4,000.01 - $5,000.00 |
$179.00 |
| $5,000.01 - $6,000.00 |
$189.00 |
| $6,000.01 - $7,500.00 |
$199.00 |
Additional Handling Fees will be charged for large-scale orders. Fees are calculated by weight as follows:
25 to 50 IBS - $50.00
51 to 75 IBS - $100.00
76 to 100 IBS - $150.00
101 to 150 IBS - $200.00
151 to 300 IBS - $250.00
International Orders
At this time, we are only able to ship domestically to addresses located within the U.S.